Compliments and Complaints

Compliments and Complaints or just Feedback

At SkyCare Repatriation, we are dedicated to delivering exceptional care and ensuring that all users of our services feel heard and valued. Whether you want to share a compliment or raise a concern, your feedback is vital to us and helps us continually improve.

Compliments
If you’ve had a positive experience with SkyCare Repatriation, we’d love to hear from you! Your kind words not only brighten our day but also motivate our office staff and crews to maintain the high standards you appreciate. Please take a moment to share your feedback by completing the this compliments form, and we’ll make sure it’s passed on to the team involved.

Feedback
We value your insights and are committed to enhancing your experience with us. Please take a moment to share your feedback by completing this feedback form. Your input is invaluable in helping us improve our services.

Complaints
While we strive to provide a high-quality service, we recognise that there may be times when we don’t meet your expectations. If you have a concern or complaint, we are committed to addressing it swiftly, fairly, and with the utmost respect. We ensure that our complaints process is accessible to everyone, regardless of background, gender, religion, disability, or any other characteristic.

To raise a complaint, please fill out our complaints form. When we receive your feedback, we will:

• Offer a sincere apology.
• Conduct a thorough review of the care provided or how the incident was managed, involving senior managers, training officers, or other experts.
• Reflect and learn from the experience to improve our policies and practices.
• Take action to address the issues raised and ensure similar situations are prevented in the future.
• Report back to you with the steps we’ve taken to resolve the matter.

Your feedback, whether it’s a compliment or a complaint, helps us grow and provide better services for everyone we serve. Thank you for taking the time to share your thoughts.