Website SkyCare Repatriation Ltd

Flight Nurse Coordinator / Flight Paramedic Coordinator

Job Description

This is an opportunity to assist in the coordination of the SkyCare clinical service by answering enquiries, preparing quotations, coordinating missions and assisting with any tasks required to maintain the SkyCare service. This role is suitable for nurses or paramedics.

This position has the potential to develop into a role that includes a high degree of autonomy in specifying the clinical team and operational plan for a commercial medical escort or air ambulance mission under the ultimate supervision of the Chief Medical Officer (CMO).

Duties will include, but not limited to:

  • Answering telephone calls and emails
  • Preparing quotes on the SkyCare electronic platforms
  • Finding medical crew using WhatsApp
  • Liaising with insurance and medical assistance companies
  • Answering questions from a patient’s relatives and friends
  • Restocking and checking medical bags, managing stock room
  • Preparing and cleaning the aircraft, Filling the aircraft oxygen
  • Scanning and preparing paperwork post-mission for the governance process
  • Driving ground ambulances (where within scope and driving experience/license)
  • Cross-covering relevant roles at BM Ambulance when required

As the role develops further, opportunity to:

  • Assist with the day to day running of the team
  • Helping run training/induction weekends
  • Training and mentoring new staff
  • Writing guidelines and SOPs

Location

This role will usually be carried out at the SkyCare offices at London Biggin Hill airport so that you can maintain team readiness with clinical bags, equipment and aircraft when there are no enquiries to be dealt with. There may also be some opportunity to work remotely from home. Some days may be based from the Ashford BM Ambulance base.

Contract, hours and pay

It is anticipated that applicants to this post may be at different levels of seniority with unique personal aspirations and expectations for career direction and progression. This could include a full time position, or a less than full time position alongside an NHS or academic role. We therefore invite expressions of interest with a view to discussion of a flexible package of remuneration and other benefits.

We are offering this as a salaried post (PAYE). As a minimum we would expect the successful candidate to be able to work 20 hours per week with a rota pattern to be negotiated. Terms of employment would include a probation period followed by a substantive contract.

Training and Support

Training and support will be provided by Ben Geraghty and Lee Collier for a period of several weeks. Following the completion of training Lee Collier will be your line manager.

Person Specification

AttributeEssentialDesirable
Repatriation experienceRepatriation experience in at least one mode of transport (road, commercial, air ambulance)Extensive experience across all modes of transport including international and intercontinental

Experience arranging repatriation e.g. referral-taking, mission planning

Experience across different patient groups e.g. adult, paediatric, neonatal, mental health, secure.
Leadership and management experienceCan demonstrate experience of leadership/management roles such as mentoring, rota management, audit or quality improvement projectsExperience in a formal leadership role relevant to profession / grade such as Nurse in Charge, Ward Manager, Practice Development
Industry awarenessCan demonstrate some insight into working with clients in the insurance industry, medical assistance and/or NHSExtensive experience working with clients in insurance industry, medical assistance and NHS.

Aviation experience e.g. cabin crew, ground handling
AvailabilityCan commit to minimum 50% WTE. Happy working days, evenings, weekends.Ability to flex up and down overtime availability to suit SkyCare needs
Office and IT skillsGood telephone manner, computer literate and able to learn new software quicklyExperience with telephone call handling

Experience with finance software e.g. Sage, Excel
InterpersonalStrong teamwork skills, great communicator, organised and efficientExperience with customer relations e.g. hospitality, retail

To apply for this job please visit zfrmz.eu.


Published 27th October 2025

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