Privacy Policy

Last updated: May 15, 2025

This privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our service. By using our website, you agree to the collection and use of information in accordance with this privacy policy.

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions

• Account: A unique account created for you to access our service or parts of our service.
• Affiliate: An entity that controls, is controlled by, or is under common control with a party.
• Company: SkyCare Repatriation LTD, Office 4, Hangar 1, Passenger Terminal, London Biggin Hill Airport (EGKB), Biggin Hill, Bromley Kent. TN16 3BH. U.K.
• Cookies: Small files placed on your device that store details of your browsing history and preferences.
• Country: United Kingdom
• Device: Any device that can access the service such as a computer, mobile phone, or tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: Refers to the website skycare.uk
• Service Provider: Any third party that processes data on behalf of the Company.
• Usage Data: Data collected automatically, such as page visits, time spent, browser type, etc.
• Website: SkyCare Repatriation, accessible from https://skycare.uk
• You: The individual accessing or using the service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may ask you to provide personally identifiable information including:

• Email address
• First and last name
• Phone number
• Address (incl. City, ZIP, Country)
• Usage data

Usage Data

Automatically collected data includes your IP address, browser type, pages visited, date/time of visit, device type, and diagnostic data.

We use Microsoft Clarity to analyse user interaction anonymously. Sensitive fields are masked. View their privacy policy at Microsoft Privacy Statement.

Comments

If visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help with spam detection.

Media Uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from such images.

Contact Forms

Data submitted through contact forms may include your name, email, phone, and message content. We retain form submissions for a period of 12 months for customer service purposes but do not use them for marketing without consent.

Tracking Technologies and Cookies

• Necessary Cookies: Essential for core functionality
• Acceptance Cookies: Track your cookie consent
• Functionality Cookies: Remember preferences like language or login

We use a cookie banner to request explicit consent for non-essential cookies. You can manage your preferences at any time.

Use of Your Personal Data

We rely on UK GDPR lawful bases: consent, performance of a contract, legal obligation, and legitimate interest.

• To provide, maintain, and monitor our services
• To manage your account or login preferences
• To process orders or contact forms
• To send transactional or marketing communications (with consent)
• To perform internal analysis and improve site efficiency

Who We Share Your Data With

• Service providers for analytics, IT, or communication support
• Affiliates such as BM Ambulance Group (under policy terms)
• Business partners or successors during mergers, acquisition, or dissolution
• Regulatory authorities when legally required

International Data Transfers

Some providers store or process data outside the UK. We use appropriate safeguards such as adequacy decisions or standard contractual clauses in accordance with UK GDPR.

How Long We Retain Your Data

We retain personal data only as long as needed to fulfill services, comply with laws, resolve disputes, and enforce agreements. Example durations:

• Contact form entries: 12 months
• Analytics records: 24 months
• Customer service logs: up to 6 years (where legally required)

Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw your consent at any time
• Request portability of your data

For more on your rights, visit ICO’s Your Data Matters.

Children’s Privacy

We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it immediately.

Security of Your Personal Data

We use industry-standard protections including firewalling, encryption, access control, and staff training. However, no system is 100% secure.

What Data Breach Procedures We Have in Place

We follow internal reporting protocols to detect, contain, and report data breaches. Users and the ICO will be notified when legally required.

What Third Parties We Receive Data From

We do not receive personal data about users from third parties, advertisers, or external partners outside the scenarios mentioned above.

What Automated Decision Making or Profiling We Do

Our website does not use automated decision making or profiling that has a legal or significant effect on users.

Industry Regulatory Disclosures

SkyCare Repatriation LTD operates in a regulated sector and adheres to applicable healthcare transport regulations, including those overseen by the Care Quality Commission (CQC). We also comply with UK data protection laws enforced by the Information Commissioner’s Office (ICO).

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting data.

Changes to This Privacy Policy

We may update this privacy policy periodically. The “Last updated” date will always reflect the most recent changes.

Contact Us

If you have any questions about this policy, please contact:

Email: ops@skycare.uk
SkyCare Repatriation LTD
Office 4, Hangar 1, Passenger Terminal
London Biggin Hill Airport (EGKB)
Biggin Hill, Bromley Kent. TN16 3BH. U.K.