What Are the Types of Medical Repatriation?

When planning a patient’s return from overseas, understanding the types of medical repatriation is essential—not just in terms of the transport itself, but the medical staff who accompany them. Many people assume the main choice is between air ambulance and commercial escort. However, the real clinical decision lies in determining the right grade of care: paramedic, nurse, or doctor.

Clinical Assessment Comes First

At SkyCare, every case is reviewed by our medical team based on complexity, stability, and risk. We liaise directly with the treating hospital to examine discharge notes, scan results, and the patient’s ability to tolerate movement. As a result, we can design a repatriation plan that matches medical needs precisely.

Matching the Escort to the Patient

Therefore, we don’t just choose a vehicle—we assign the right staff. A straightforward fracture may only need a paramedic. But someone recovering from surgery or showing neurological symptoms might require a critical care nurse or even an ICU doctor. In contrast, less complex cases may safely travel on a stretcher with basic monitoring.

Tailored Care for Every Scenario

Whether your situation involves older people, frailty, respiratory issues, or post-operative care, we’ll ensure the safest medical escort is in place. Our team is available 24/7 to advise, plan, and act fast. Above all, our mission is to bring patients home safely—with the right team by their side.

Travel health risks and repatriation decisions can vary by region and condition. For additional background, patients and families can consult the UK government’s official travel health advice before making arrangements.

Level 1Low Acuity

These patients are medically stable and need minimal support during their journey. They are often mobile, conscious, and do not require constant medical supervision. This category typically includes patients with simple fractures, post-operative recovery (with no complications), or older travellers who need some assistance.

Typical Crew: Nurse or paramedic
Transport Type: Commercial medical escort or basic air ambulance
Support: Airport meet-and-greet, assistance with luggage and mobility

Medical escort caring for patient on a commercial flight

Level 2 Medium Acuity

Patients in this category need active medical support and monitoring during travel. They may be oxygen-dependent, recovering from more involved surgery, or managing conditions that could deteriorate in-flight. They are stable but require the presence of a medical professional throughout the journey.

Typical Crew: Paramedic and/or doctor
Transport Type: Dedicated air ambulance
Support: Full ground ambulance, airside access, and medical equipment

Level 3 High Acuity

Level 3 patients have complex medical needs requiring full clinical oversight and possibly intensive care-level interventions. These cases may involve head injuries, stroke, ventilator support, or multi-trauma cases. Our critical care teams manage every detail of stabilisation, monitoring, and advanced care throughout transport.

Typical Crew: Doctor and critical care nurse or paramedic
Transport Type: ICU-grade air ambulance with full life support
Support: Bespoke clinical planning, hospital coordination, specialist transfer

               

Our Objectives for Every Air Transfer

  • To move each patient to the right place, at the right time, for the right care — as close to home as possible — using the appropriate team and mode of transport.
  • To ensure seamless, efficient continuity of care across all stages of the journey.
  • To deliver every transfer with maximum safety, comfort, and dignity, while minimising pain, anxiety, or distress.

With our own fleet of ground ambulances and dedicated air ambulances, SkyCare delivers high-quality, medically tailored repatriation — always with compassion, dignity, and clinical excellence.

Let our clinical team take the lead — we’ll handle the details, so you can focus on your family.

Ready to Arrange a Medical Repatriation?

Our medical repatriation process begins with a clinical review — not guesswork. Every patient is assessed by a senior clinician, who determines the appropriate category of care, crew, and transport plan based on medical stability, risk, and urgency. We handle all communications with the treating hospital, ensure documentation is complete, and coordinate with UK receiving teams for a safe, structured handover.

With SkyCare, families are supported — but the clinical decisions are made by professionals who understand the complexities of in-flight medical care. Whether your loved one needs oxygen, monitoring, mobility assistance or critical care in the air, we assign the right team to deliver a safe, dignified journey home.

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What our clients say.

Lora Garkova Image
Lora Garkova

Commercial Medical Escort from London to Bulgaria

I couldn’t praise Craig and the team more! Craig was a literal life-saver and helped me so much during one of the toughest times in my life. He organised everything in less than 24 hours. If you ever need medical repatriation, SkyCare are the one and only choice you should be considering.

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Chris Tyerman
Following a very poor and frustrating experience with a medical insurance company who seemed focussed only on delaying matters we contacted SkyCare to organise medical repatriation for a family member we needed to get back to the UK. From start to finish we felt SkyCare offered the highest level of service obviously wanting the best medically for our relative but also professionally and speedily dealing with the necessary administration and formalities when coming from Iceland to the UK…
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Cathy and Duby Greatest
I’m so grateful to Craig and the team at SkyCare for guiding us through a difficult period. The team were always responsive and went above and beyond to assist our specific circumstances and challenges, to find a solution that was a safe and practical for us. They were personal and professional and treated us with sensitivity and compassion. I would 100% recommend them to everyone.
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Joanne Atkins

Commercial Medical Escort from Funchal to London

At a very desperate time, I was fortunate enough to find SkyCare and their wonderful team. My mother had a stroke overseas. The insurance team let us down badly so I looked at finding independent services to repatriate her back to the UK. SkyCare were able to provide a detailed and transparent price breakdown within 2 hrs . They provided a new quote within 30 min when we had to adjust an element of the repatriation. My insurance service would not provide a detailed quote…

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Ian Dunham

Road Ambulance from Worthing to London

A highly professional service, performed so efficiently at a moments notice, with kindness and even a little humour at such a difficult time for us. Highly recommend.

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Liberty Hobbs
Craig and Ben were absolutely brilliant! The process was flawless and after the chaos of the incident that happened to my mum, Craig was fantastic in organizing everything so I didn’t need to worry! It went seamlessly and everyone was so kind! Best money spent to get my mum home for emergency surgery!! Hi Craig my name is Frank father of Louise (patient) & grandad of Liberty. Your company is exceptional, professional, with a wonderful caring attitude. Thank you so much for looking after my daughter. I recommend your company highly.
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Sue Tosney
Superb service, from first contact to a positive result of repatriating my husband to a UK hospital, the support and care was fantastic. My husband Jim had a stroke at our house in Greece, after emergency treatment he was placed on a ward, which was awful. He had lost his speech and all movement on his right hand side. It is up to relatives to look after the patient in hospital, they only provide medical care. I was so stressed, trying to care for him…
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John Price

Medical Repatriation Advice and Support
I recently spoke to Craig from SkyCare when my mum was seriously injured overseas and it looked like a medical repatriation was needed. His advice and communication was superb, helping me to navigate a market which appears to be full of brokers with misleading prices and shocking reviews. Fortunately, my mum was deemed stable enough to fly home commercially, and yet Craig still continued to provide advice even though…

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Jamie Harvey

Air Ambulance from Spain to London

SkyCare were beyond brilliant with us bringing my Dad back home to Wales by Air Ambulance after he suffered a major stroke in Tenerife. We were really impressed with the whole team’s professionalism and expertise from the first moment we contacted them to the day of the repatriation and even managing to reserve Dad a bed in the Stroke unit in Wrexham Hospital to avoid the delay and trauma of A&E after a very long day travelling…

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Hardik Desai

Airport-to-Hospital Medical Transfer in London

Straightforward and genuine. Craig helped us get our mum safely from the airport to the hospital. Highly recommended.

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Rehan

Commercial Medical Escort from Boston, MA to London

SkyCare made a complex overseas transfer from Boston to London feel effortless. Craig and Sarah were outstanding — calm, professional, and always in touch. They handled everything, from visas to flight logistics, with genuine care and attention. The costs were very reasonable, but it was their empathy and support for both patient and family that made all the difference. I can’t recommend them enough.

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Paul Trent

Vietnam to London — Medical Repatriation by SkyCare.

Fantastic professional company. We couldn’t have done this without them. My friend suffered a stroke and was paralysed on the right side. Due to a technicality, his insurance wouldn’t cover repatriation, so we had to go private. If anyone is ever in the same position, I wouldn’t hesitate to recommend SkyCare. They made a stressful situation feel manageable, and I’m so grateful for their calm, capable support throughout.

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Jane Martin

France to UKSki Injury Repatriation by SkyCare.

Fantastic service. I was repatriated from France after a skiing accident with multiple injuries. We contacted Craig at 4am and by 10pm I was home — ground ambulance, air ambulance, and ground ambulance again. Everything went smoothly with incredible medical care and kindness. After two miserable weeks in hospital, I finally felt safe and supported. I cannot thank SkyCare enough and wouldn’t hesitate to recommend them.

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Rob Campbell

Vietnam to London — Stroke Repatriation by SkyCare.

Amazing team of people. My brother had a stroke in Vietnam and the insurance company were useless. SkyCare guided me through the process, sorted everything out, and got him safely home. The whole team were fantastic, but special thanks to the medical crew — Adam and Sarah — who flew out and did an incredible job. I can’t recommend SkyCare enough for their calm, professional help in such a difficult time.

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Lisa

UK to Malaysia — Long-Haul Medical Repatriation by SkyCare.

If you’re in the UK looking for a repatriation company, I couldn’t recommend SkyCare enough. They arranged medical transport for my dad from London to Kuala Lumpur — a 12-hour flight. From my first message, they responded quickly and handled all documents and approvals efficiently. Huge thanks to Craig for making everything smooth and to Nurse Nav for caring for my dad the whole way home.

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Jason and George

Spain to UKStroke Repatriation by SkyCare.

SkyCare were brilliant with us, helping to bring my dad home to England after he suffered a stroke in Spain. From the moment we reached out to the day of the repatriation itself, the entire team showed professionalism, compassion, and expertise. We felt fully supported and reassured throughout the process. Thank you to everyone involved — I wouldn’t hesitate to recommend SkyCare to anyone in a similar situation.

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Pete McNair

Las Palmas to UK — Air Ambulance Repatriation by SkyCare.

Thank you to Craig and Ben for organising our return home from Las Palmas. My dad was extremely anxious about the process, but everything ran so smoothly at every stage. Mum is now safe in Maidstone Hospital, and she’s just happy to be somewhere she can easily communicate. The whole experience was calm, compassionate, and professional — we really appreciate everything SkyCare did to make it seamless.

— Pete McNair (via email)

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Chez Gourcilloux

France to UK — COVID-Era Medical Repatriation by SkyCare.

From first contact to the final update confirming safe arrival, SkyCare’s care and coordination were second to none. They handled all COVID testing, documents, and border requirements with professionalism and warmth. Repatriating two elderly parents during a pandemic was daunting, but they made the process seamless — even providing journey tracking door to door. Their genuine care and clear communication reassured us at every stage. I highly recommend SkyCare for compassionate international patient transfers.

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Jayne May, Spain to UK

Cannot thank the team at BM Ambulance enough for getting my Dad home from Spain. Craig/Sarah/James/Emma & Danny were all absolutely amazing. It was a huge 24 hour journey and they made Mum & Dad feel comfortable and safe the entire way. I don’t think my Dad would have made it without your help. He’s still not in the best of health but at least we have him home. We definitely could not have done this without you. Thank you all involved. Amazing people offering a fantastic service. x

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Lisa Evans

I would have given more than 5 stars if I could have. A big thank you to Craig, Sarah and John for the safe delivery of our much loved mum, mother in law, Nan and great grandmother from Spain after suffering a stroke.

Accreditations

SkyCare Repatriation Air Ambulance UK - Accredited by International Assistance Group (IAG)

International Assistance Group (IAG) accredited

AOC (Air operator certificate) #2480

SkyCare Repatriation proud members of BBGA

British Business & General Aviation Association

SkyCare Repatriation proud members of European Business Aviation Association

European Business Aviation Association

National Business Aviation Association

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